Delete your Parlo account

Option 1 — From the app (fastest)

Open the Parlo app on your phone.
Go to Profile → Settings → Account.
Tap Delete account.
Confirm with the SMS code we send to your registered number.

The app shows a 7-day grace period in case you change your mind. After that, deletion is irreversible.

Option 2 — By email

If you no longer have access to the app or your registered phone number, email us:

To: contact@tryparlo.com
Subject: Delete my account
Include:the phone number you used to sign up. We may ask for a one-time verification (e.g. a recent in-app screenshot or a link clicked from the registered number) before we process the request.

We acknowledge requests within 2 business days and complete deletion within 30 days at the latest.

What we delete

Your profile (phone number, display name, voice PIN hash).
Your call history and transcripts.
Voice recordings still inside the 30-day retention window.
Push-notification tokens registered to your account on every device.
Linked-service tokens (Uber, Bolt, Zendit, etc.) and OAuth refresh tokens.
Any saved contacts you imported into Parlo.

What we keep, and why

Anonymised, aggregated usage stats — these can no longer be tied back to you and we use them to improve the service.
Records required to comply with legal, tax, or anti-fraud obligations (typically up to 7 years for billing records). These are isolated from the live system and access-audited.
Backups containing your data are overwritten on the normal rotation (within 35 days of deletion).

What we cannot delete

Records held by third parties to whom you sent calls (the businesses you contacted, your telephony carrier’s logs). We have no authority over those.
Court-ordered legal holds, where applicable.

Got a question?